Terms of Service

1. About these terms

PreSeated is an event seating and guest messaging service operated by [COMPANY NAME] (SSM registration no. [SSM REGISTRATION NO.]), a company incorporated in Malaysia with its registered address at [REGISTERED ADDRESS]. In these terms, "PreSeated", "we", "us" and "our" mean [COMPANY NAME].

These terms are a binding agreement between you and us. They apply when you create a PreSeated account, use the PreSeated web console or mobile app, or otherwise use the service. If you do not agree to them, do not use PreSeated.

If you are agreeing to these terms for a company, partnership or other organisation, you confirm that you have the authority to bind that organisation, and "you" means both you and that organisation.

2. Words used in these terms

Organizer: the person or organisation that creates an Event in PreSeated and is responsible for it. The Organizer is usually the host of the banquet, wedding or dinner, or a planner acting for the host.

Event: a banquet, wedding, dinner or similar function set up in PreSeated, together with its tables, guest list and messages.

Guest: a person invited to an Event whose details are held in PreSeated.

Team Member: a person the Organizer adds to an Event as a co-organizer or as a helper at the door.

Account Holder: any person we issue PreSeated sign-in credentials to, including Organizers, Team Members and our own administrators.

3. Who may use PreSeated

You must be at least 18 years old to hold a PreSeated account.

PreSeated is a business tool sold to Organizers. It is not intended for personal use unrelated to running an event, and it is not a consumer social product.

We may decline to open an account, or close one, at our discretion, in line with clause 12.

4. Accounts, roles and credentials

Accounts are created by us, or by an Organizer inviting a Team Member. Each account belongs to one named person. You must give accurate details when your account is created and keep them up to date.

Do not share your password or sign-in link with anyone. Everything done through your account is treated as done by you. Tell us immediately at [SUPPORT EMAIL] if you believe someone else has access to it.

PreSeated has these levels of access:

• Organizer: full control of their own Events, including the guest list, seating, messages and Team Members.
• Co-organizer: may view and change the guest list and seating of Events they are added to.
• Helper: may view the guest list of Events they are added to and check guests in at the door. Helpers cannot remove guests or change seating.
• Administrator: our own staff, who can access any Event in order to operate and support the service.

Invitation links we issue for joining an Event or setting a password are single use, expire after seven days, and lock after repeated failed attempts. Do not forward them.

5. Your guest list is your responsibility

This clause is the most important one in these terms. Please read it carefully.

When you add guests to an Event — by importing a spreadsheet, by picking contacts from your phone, by typing them in, or by publishing an RSVP link — you decide what is collected and why. We hold and process that guest information for you, on your instructions. In the language of Malaysia's Personal Data Protection Act 2010, you are the data controller for your guest list and we act as your data processor. Our Privacy Policy explains what that means in practice.

Because of that, you confirm and promise that:

• You have a lawful basis to collect and use each guest's personal data, including their name and mobile number, and to pass it to us for the purposes of the Event.
• You have given each guest the notice the Personal Data Protection Act 2010 requires, and obtained their consent where consent is required — including their express consent before you record sensitive personal data about them, such as dietary requirements that reveal a religious belief, or seating needs that reveal a health condition or disability.
• You have the guests' consent to receive WhatsApp messages about the Event at the numbers you give us.
• Everything you upload is accurate to the best of your knowledge, and you will correct or remove it when a guest asks you to.
• You will deal with any question, complaint or request a guest brings to you about their data, and tell us promptly if you need our help to answer one.

You must not upload a guest list you bought, scraped, or otherwise obtained without the guests' knowledge.

If we receive a request or complaint from one of your guests, we will normally pass it to you, because the guest list is yours and not ours. If we believe a guest list is being used unlawfully, we may suspend the Event under clause 12.

6. WhatsApp messages

PreSeated sends messages through the WhatsApp Business Platform (Cloud API) operated by Meta. That means Meta's own rules apply on top of these terms, and we cannot override them.

• Message templates must be approved by Meta before they can be sent, and Meta can pause or reject a template at any time. When that happens, the affected messages will not go out.
• Meta limits how many different people an account may message in a rolling 24-hour period, and can lower that limit if recipients report the messages as unwanted. PreSeated will queue and pace messages within whatever limit applies, but we cannot guarantee that every message will be delivered before your Event.
• PreSeated is for event logistics: telling a guest their table number, confirming an RSVP, and similar. Do not use it to send marketing, promotions or unrelated announcements. Doing so risks your messages and our WhatsApp account being blocked, and it is a breach of these terms.
• Guests may block the sender or ask to stop receiving messages. You must respect that and remove them from further broadcasts.

Delivery also depends on the guest's own phone, number and network. A message recorded as sent is not a guarantee that it was read.

7. Acceptable use

You must not:

• Use PreSeated for anything unlawful, or to harass, defraud or mislead anyone.
• Send messages through PreSeated that you do not have consent to send.
• Upload content that infringes someone else's rights, or that is obscene, defamatory or offensive.
• Try to access Events, guest lists or accounts that are not yours; probe, scan or test the security of the service; or work around any limit or access control in it.
• Copy, decompile or reverse engineer any part of PreSeated, or use it to build a competing product.
• Use automated means to extract data from the service beyond the export features we provide.
• Resell or sublicense access to PreSeated without our written agreement.

8. Fees and payment

PreSeated is sold per event, and the price is agreed with you in writing before the Event — normally as a quote based on the number of guests. Unless the quote says otherwise, fees are in Malaysian Ringgit and exclusive of any applicable tax.

Fees are payable by the date stated in the quote or invoice. We may withhold the sending of broadcasts, or suspend access to an Event, where an invoice is overdue.

Fees already paid are not refundable once broadcasts for an Event have started, except where the law requires otherwise or where we have failed to provide the service in a material respect.

9. Availability, changes and support

We aim to keep PreSeated available and working, but we do not promise it will be uninterrupted or error free. Availability depends on services we do not control, including Meta's WhatsApp platform, our hosting providers, and mobile networks.

We may change, add or remove features. Where a change materially reduces what the service does for you, we will give you reasonable notice.

We may carry out maintenance, and will try to schedule it away from the evenings and weekends when events run.

Support is available at [SUPPORT EMAIL] and on WhatsApp at [SUPPORT WHATSAPP NUMBER]. We aim to respond within one business day, and faster on the day of an Event.

10. Content and intellectual property

You keep ownership of everything you put into PreSeated: your guest list, your event details, your cover photo and your messages. You grant us a licence to host, copy, display and transmit that content to the extent needed to operate the service for you, including sending it to the third parties listed in our Privacy Policy.

You confirm you have the right to upload each cover photo and any other image or content you add, and that doing so does not infringe anyone's copyright or privacy. Cover photos are shown on the public RSVP page for the Event and are included in WhatsApp messages, so do not upload an image you would not want a guest to see or forward.

We keep ownership of PreSeated itself — the software, the design, the PreSeated name and logo, and everything we create in running the service. Nothing in these terms transfers any of that to you.

If you send us feedback or a suggestion, we may use it without obligation to you.

11. Third-party services

PreSeated depends on services provided by other companies, including Meta (WhatsApp Business Platform), our hosting and database providers, and the app stores. Their terms apply to their part of the service, and we are not responsible for their acts or omissions. Our Privacy Policy lists the providers that handle personal data for us.

12. Suspension and termination

You may stop using PreSeated at any time and ask us to close your account.

We may suspend or close an account or an Event, with notice where it is reasonable to give it, if:

• you breach these terms, in particular clauses 5, 6 or 7;
• an invoice is significantly overdue;
• we are required to by law, by Meta, or by another provider we depend on; or
• we reasonably believe the account is being used to harm guests or third parties.

When an account is closed, you lose access to the Events in it. Tell us before you close an account if you want to export your guest lists. We may keep records after closure where we need them for billing, tax or legal reasons — see the retention section of our Privacy Policy.

13. Disclaimers

PreSeated is provided "as is". To the extent the law allows, we exclude all implied warranties, including any warranty that the service will be fit for a particular purpose or will meet your requirements.

In particular, we do not warrant that every WhatsApp message will be delivered, that it will be delivered on time, or that a guest will read it. PreSeated supports your event; it does not replace your own checks at the door.

14. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss arising from a message that was not delivered or was delivered late.

Our total liability to you in connection with PreSeated, whether in contract, tort or otherwise, is limited to the fees you paid us for the Event to which the claim relates.

15. Indemnity

You will indemnify us against any claim, loss or cost we suffer because of your breach of clause 5 (your guest list), clause 6 (WhatsApp messages) or clause 7 (acceptable use), including a claim brought by one of your guests or by a regulator.

16. Changes to these terms

We may change these terms. If a change materially affects your rights, we will tell you by email or in the app before it takes effect, and the "last updated" date at the top of this page will change. Continuing to use PreSeated after that means you accept the new terms.

17. Governing law and disputes

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

Before starting proceedings, please contact us at [SUPPORT EMAIL] so we can try to resolve the matter directly.

18. General

If any part of these terms is found to be unenforceable, the rest continues to apply.

If we do not enforce a right straight away, we have not given it up.

You may not transfer your rights under these terms without our written agreement. We may transfer ours as part of a sale or reorganisation of our business.

These terms, together with our Privacy Policy and any quote or invoice, are the whole agreement between us about PreSeated.

19. Contact

[COMPANY NAME]

[REGISTERED ADDRESS]

Email: [SUPPORT EMAIL]

WhatsApp: [SUPPORT WHATSAPP NUMBER]